# Privacy Policy

**Canonical page:** https://autotronix.om/privacy
**Language:** English
**Last updated:** 17 October 2026

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This policy explains what personal data the AutoTronix website collects, why, who helps us process it, how long we keep it and the choices you have. AutoTronix is operated by International Technology LLC, a company registered in the Sultanate of Oman.

## 1. Who operates AutoTronix

International Technology LLC operates the AutoTronix brand and this website (autotronix.om) and is responsible for the personal data described in this policy.

- Privacy enquiries and requests: [autotronixoman@gmail.com](mailto:autotronixoman@gmail.com)
- Our workshop: Mabellah Industrial, Street 7, Muscat, Sultanate of Oman

## 2. What this policy covers

This policy covers autotronix.om in English and Arabic, including Otto (the assistant on this website) and the forms on it. It does not cover:

- WhatsApp, Instagram, TikTok, X, Facebook, LinkedIn, Google Maps or other services you reach from our links. Each is run by its own provider under its own privacy terms.
- The AutoTronix mobile app, which has its own privacy information in the App Store and Google Play.
- Records we keep when we service your vehicle or manage a VIP membership. These are handled under the documents you receive for that service or membership.

## 3. What we collect and how

**Visiting the website.** Like any website, our hosting provider receives technical information needed to deliver and protect the pages, such as your IP address, browser type and the pages requested. We do not use this to identify you.

**Website analytics (only if you allow it).** If you accept analytics in [Cookie Settings](https://autotronix.om/cookies), Google Analytics 4 records visits and page views and a small set of actions (for example, that a WhatsApp link was opened). We send page addresses without form contents or personal parameters, and advertising features stay off. Without your permission nothing is loaded or sent. See the [Cookie Policy](https://autotronix.om/cookies).

**Booking requests from our Contact page.** When you press “Send via WhatsApp” on the booking form on our [Contact](https://autotronix.om/contact) page, two things happen. First, the details you entered (name, WhatsApp number, vehicle, plate number if given, division and service, preferred date and time, notes) and the address of the page are saved in our database, so that our team can see and follow up your request in our staff dashboard — even if you then decide not to send the WhatsApp message. Second, WhatsApp opens with a message containing the same details; nothing goes through WhatsApp until you choose to send it. Our other WhatsApp buttons only open WhatsApp and do not save anything on this website. A request is not a confirmed booking until our team confirms it.

**Otto chat.** When you chat with Otto we save the conversation (your messages, Otto’s replies, the language and the time) in our database so that our team can follow up. If you share them, Otto also records your name, phone number, vehicle details and the service you need, and suggests the right division. If you ask for a person, or Otto detects an urgent or sensitive situation, or you use the contact form in the chat, our team receives an email with your details and the recent messages, and you may be connected to a team member in a live chat. Please do not share sensitive information (for example health, financial or identity documents) in the chat.

**Careers applications.** If you apply through our [Careers](https://autotronix.om/careers) page we collect the details and CV you submit. The privacy notice shown with the application form explains exactly how they are handled, by whom, where and for how long.

**Partnership enquiries.** If you contact us through our [Partnerships](https://autotronix.om/partnerships) page we collect the details you submit. The privacy notice shown with each form explains how they are handled; franchise and investment enquiries can be read only by the owner and anyone the owner specifically authorises.

**Newsletter.** If and when we offer the AutoTronix Insights newsletter, we collect your email address and preferred language only if you subscribe, together with a record of your consent. See section 9.

**Emails and calls.** If you email or call us, we receive the information you choose to give us and use it to answer you.

## 4. Why we use it

- To answer your questions and respond to booking, service and VIP requests.
- To route your request to the right division and follow up with you.
- To consider job applications and partnership enquiries.
- With your consent, to understand how the website is used so we can improve it, and to send the newsletter you subscribed to.
- To keep the website and our systems secure, prevent abuse (for example by limiting how many messages can be sent in a short time) and fix problems.
- To meet our legal obligations and protect our legal rights.

We rely on your consent where the law requires it (for example analytics cookies and the newsletter), and otherwise process data where it is needed to respond to a request you make, to take steps you ask for before providing a service, or to comply with the law. You can withdraw consent at any time; this does not affect processing that took place before.

## 5. Otto and automated assistance

Otto is an information and enquiry assistant. Its replies are generated automatically by an AI model (Claude, provided by Anthropic) using our own service information. Otto can be wrong, cannot inspect your vehicle and does not replace a diagnosis by our technicians. Otto does not make decisions about you that have legal or similarly significant effects; prices, bookings and repairs are always confirmed by our team. You can ask to talk to a person at any time.

To produce a reply, your message and the recent conversation are sent to Anthropic. Team members can read saved conversations in our staff dashboard.

## 6. Cookies and similar storage

We use a small amount of storage in your browser that the site needs to work, and Google Analytics cookies only if you allow them. Embedded Google Maps load only when you choose to show the map. The [Cookie Policy](https://autotronix.om/cookies) lists each item, and you can change your choice at any time from “Cookie Settings” at the bottom of every page.

## 7. Service providers and sharing

We do not sell personal data. We share it only with providers that run parts of the website for us, each for the purpose listed, and with authorities where the law requires it.

| Provider | What it does for us | Where |
| --- | --- | --- |
| Netlify | Hosts the website and runs the server functions behind Otto and the forms | Server functions in the United States; pages delivered through a global network |
| Supabase | Database for Otto conversations and enquiries, booking requests, Careers and Partnerships records, staff sign-in | Singapore |
| Anthropic | AI model that writes Otto’s replies and extracts contact and vehicle details from the chat | United States |
| Resend | Sends notification emails to our team | United States |
| Google | Our team’s email (Google Workspace and Gmail); Google Analytics if you allow it; Google Maps if you show the map | Google’s global infrastructure |
| Cloudmersive | Checks CVs uploaded on the Careers page for viruses | North America |

When you message us on WhatsApp, WhatsApp (Meta) handles that message under its own terms and privacy policy.

## 8. Transfers outside Oman

As the table above shows, the providers that run the website store or process data outside the Sultanate of Oman, including in the United States and Singapore. We choose established providers, limit what each receives to what it needs, and keep access to our accounts restricted. Where the law sets conditions for transferring personal data outside Oman, we aim to meet them.

## 9. How long we keep it

| Data | How long |
| --- | --- |
| Booking requests from the Contact page form | 24 months after our team last updated the request, then deleted automatically. Messages you send us on WhatsApp stay in our WhatsApp Business account. |
| Otto conversations and the contact details shared in them | 24 months after the last message in the conversation, then deleted automatically. |
| Team notification emails about your enquiry | Deleted from our inbox 24 months after they were received. |
| Security records (a one-way hash of your IP address, used to limit repeated requests) | 7 days, then deleted automatically. |
| Careers applications | As stated in the Careers privacy notice: deleted when no longer needed for recruitment; up to 12 months from submission if you opt in to future opportunities. |
| Partnership enquiries | No longer than 12 months from submission, or sooner if you ask. |
| Analytics data (if you allowed it) | Cookies: see the Cookie Policy. Visit-level data in Google Analytics: 14 months, after which Google deletes it automatically; only aggregated reports remain. |
| Newsletter subscription | Until you unsubscribe. We then keep the record of your consent and unsubscription for 3 years as evidence, and delete it. Unconfirmed sign-ups are deleted after 14 days. |

## 10. Security and access

We use reasonable technical and organisational measures to protect personal data, including:

- encrypted connections (HTTPS) to the website;
- database access rules, so team members can see only what their role needs; Careers applications are restricted to the owner, and franchise or investment enquiries to the owner and anyone the owner specifically authorises;
- individual staff sign-in to the staff dashboard;
- service keys kept on the server, never in the website code;
- limits on repeated submissions, and a virus check on uploaded CVs.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal data, we will act as the law requires, including notifying you and the authorities where applicable.

## 11. Your rights

Subject to the law, you can ask us to:

- tell you whether we hold personal data about you and give you a copy;
- correct or update it;
- delete it, or restrict how we use it, where we have no reason to keep it;
- transfer it to you or another organisation in a usable format;
- stop using it for marketing, and withdraw any consent you gave.

Email [autotronixoman@gmail.com](mailto:autotronixoman@gmail.com) and tell us what you would like. We may need to confirm your identity before acting, and we will reply within the time the law allows. If you are not satisfied with our answer, you may complain to the competent authority in Oman.

## 12. Marketing choices

We send marketing emails only to people who have subscribed to them with a separate, unticked consent box. We never add customers, Otto chat contacts, WhatsApp contacts, VIP members, job applicants or partnership contacts to a marketing list automatically. Every newsletter includes an unsubscribe link, and you can also ask us to unsubscribe you by email. Cookie choices and newsletter consent are separate: accepting cookies does not subscribe you to anything.

## 13. Children

This website and our forms are intended for people aged 18 or over, and we accept job applications only from people aged 18 or over. We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has given us personal data, contact us and we will delete it.

## 14. Changes to this policy

We will update this policy when the website or the law changes. The date at the top shows the latest version. If a change significantly affects how we use data you have already given us, we will tell you on the website and, where appropriate, ask for your consent again.

## 15. Contact us

For any question about this policy or your personal data, email [autotronixoman@gmail.com](mailto:autotronixoman@gmail.com) or write to us at International Technology LLC, Mabellah Industrial, Street 7, Muscat, Sultanate of Oman.